TCPA Compliance Policy

1. What is the TCPA?

The Telephone Consumer Protection Act (TCPA) is a US federal law that regulates telemarketing calls, auto-dialed calls, pre-recorded calls, text messages, and unsolicited faxes. It requires businesses to obtain prior express written consent before contacting consumers via phone or SMS for marketing purposes.

Violations of the TCPA can result in significant penalties. Injury Exclusive takes TCPA compliance seriously across every step of our lead generation process.

2. How We Collect Consent

Every consumer who enters our lead funnel provides explicit prior express written consent before their information is ever shared with a law firm partner. Our consent collection process includes:

• Clear disclosure at the point of form submission — consumers are informed they will be contacted by a licensed personal injury attorney
• OTP phone verification — every lead must verify their mobile number via one-time passcode before completing the process. This confirms the phone number is real, active, and in the consumer's possession
• Explicit opt-in language — our intake forms include clear consent language stating the consumer agrees to be contacted by telephone, email, and SMS
• No pre-checked boxes — consent is always an affirmative action by the consumer, never assumed

3. Our Consent Language

At the point of form submission, consumers see language substantially similar to the following:

4. Lead Delivery and Partner Compliance

When we deliver a lead to a law firm partner, we include:

• The consumer's full contact details
• Timestamp and IP address of when consent was provided
• The exact consent language the consumer agreed to
• OTP verification confirmation
• Source URL where consent was collected

This documentation gives our law firm partners full evidence of TCPA-compliant consent for every lead they receive.

5. Do-Not-Call (DNC) Compliance

We maintain compliance with the National Do Not Call Registry. Our systems:

• Scrub all leads against the National DNC Registry before delivery
• Honour internal do-not-contact requests immediately
• Process opt-out requests within 30 days as required by law
• Maintain internal suppression lists for consumers who have opted out

6. Opt-Out Rights

Consumers can withdraw consent and opt out of further contact at any time by:

• Replying STOP to any SMS message
• Clicking the unsubscribe link in any email communication

All opt-out requests are processed promptly and added to our internal suppression list. Once opted out, no further marketing contact will be made.

7. Record Keeping

We maintain comprehensive records of all consent events, including:

• Date and time of consent
• IP address and device information
• The exact consent disclosure shown to the consumer
• OTP verification timestamp
• Source campaign and URL

These records are retained for a minimum of 4 years and are available to law firm partners and regulators upon request.

8. Contact Us

For any questions about our TCPA compliance practices, to submit an opt-out request, or to request a copy of consent records, please contact us: